Privacy Policy

This following document sets forth the Privacy Policy for the Property Boutique website, https://www.pboutique.com.au/

Property Boutique Pty Ltd ("Property Boutique", "we", "us", or "our") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose and protect your personal information, and how you can access or correct information we hold about you.

By using our website, engaging our services, or providing us with your personal information, you agree to the terms of this Privacy Policy.

Collection of your personal information

There are many aspects of the site which can be viewed without providing personal information, however, for access to future Property Boutique customer support features you are required to submit personally identifiable information.

We collect personal information for the primary purpose of providing real estate sales, property management, leasing and related services, complying with legal obligations, including AML/CTF requirements, and communicating with our clients and customers.

We may collect personal information that is reasonably necessary for our business activities, including:

• Full name
• Residential, postal and property addresses
• Email address
• Telephone number
• Date of birth
• Identification documents and verification information
• Employment and income information
• Financial and banking details
• Rental history and tenancy information
• Property ownership details
• Information provided in property enquiries, appraisals, tenancy applications, sales transactions, inspections and customer service enquiries
• Information required for Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF) compliance
• Any other information you voluntarily provide to us

We may also collect non-personal information such as browser type, operating system, pages viewed, access times and referring websites to help improve our website and services.

We may collect personal information directly from you when you:

• Submit an enquiry through our website
• Request an appraisal
• Apply to rent a property
• Buy or sell property through us
• Enter into a management agreement
• Contact us by phone, email or in person
• Subscribe to marketing communications
• Participate in surveys, competitions or promotions

We may also collect information from third parties where permitted by law, including:

• Landlords and property owners
• Prospective purchasers and tenants
• Employers and referees
• Credit reporting agencies
• Government agencies
• Identity verification providers
• Real estate software platforms and service providers

Sharing of your personal information

We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries and processing transactions. Those companies will be permitted to obtain only the personal information they need to deliver the service. Property Boutique takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

Some of our service providers may store or process personal information outside Australia. Where this occurs, we take reasonable steps to ensure such providers handle personal information in a manner consistent with Australian privacy laws.

We may disclose your personal information where reasonably necessary for our business operations, including to:

• Property owners and landlords
• Buyers and sellers involved in property transactions
• Property managers and sales agents
• Tradespeople and contractors
• Solicitors, conveyancers and financial institutions
• Government and regulatory authorities
• Identity verification and AML/CTF service providers
• Technology and software service providers
• Professional advisers including accountants, lawyers and insurers

We will only disclose personal information where permitted by law or where you have consented to the disclosure.

Use of your personal information

You may browse our website without providing personal information. However, we may collect personal information when you submit an enquiry, request an appraisal, register for inspections, apply for a tenancy, subscribe to marketing communications, or otherwise interact with us through our website.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.

From time to time, we may send you information about properties, market updates, services or promotions that may be of interest to you.

You may opt out of receiving marketing communications at any time by contacting us or using the unsubscribe facility included in our communications.

Security of Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

These measures include secure electronic storage systems, restricted access to information, staff training and secure disposal of information when it is no longer required.

While we take reasonable precautions, no method of electronic transmission or storage is completely secure and we cannot guarantee absolute security.

Accessing and Correcting Your Personal Information

You have the right to request access to personal information we hold about you.

You may also request that we correct personal information if it is inaccurate, incomplete, out of date, irrelevant or misleading.

Requests for access or correction should be made in writing using the contact details below. We will respond within a reasonable period and may require verification of your identity before processing your reque

In some circumstances permitted by law, we may refuse access to certain information. If this occurs, we will provide reasons for the refusal where required.

Cookies and Website Analytics

Our website may use cookies and similar technologies to improve user experience and analyse website traffic.

Cookies help us understand how visitors use our website and allow us to improve functionality and content.

You may disable cookies through your browser settings, although some website features may not function correctly.

Privacy Complaints

If you believe we have breached your privacy rights or the Australian Privacy Principles, you may make a complaint by contacting us using the details below.

Please provide sufficient details regarding your complaint so that we can investigate the matter.

We will acknowledge receipt of your complaint and aim to respond within 30 days.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au
Phone: 1300 363 992

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, business practices or services.

The most current version will always be available on our website.

Contacting us

Property Boutique welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us by any of the following means during business hours Monday to Friday.

Call: 1300 20 55 70

Post: Attn: Privacy Policy,
Property Boutique,
1/134 Duringan Street Currumbin, 4223

E-mail: [email protected]